"I'm sorry, but we can't change user's passwords to ones that they supply – that would compromise site security"

"Oh, then could you just give me a new password?"

"Sure. What about desert?"

"Huh? .. .. Oh, Ok, that would be fine"

I hang up, they hang up. 10 minutes later they call back.

"Have you changed that password yet?" they ask

"CHANGED the password?" I say "You just asked me to give you a new password, you said nothing about changing it"

"But... Oh. Well, could you change it to desert for me please?"

"I'm sorry, but I can't do that, because of the security compromise, as I told you before. If I knew your password, I could possibly log into your account without you knowing, couldn't I?"

"Well yes..."

"And if that happened, your data would be compromised, wouldn't it?"

"Uhh, yes, I suppose it would"

"So in other words, if two people have the password to an account, the security of it is at least halved, isn't it?"

"Yes, I suppose you're right"

"Of course I am, I'm the *OPERATOR*. I'm not only right, I'm wrong if I want to be as well.."

"Uh.."

He doesn't know whether to agree or not. Wimp.

"Now," I say, breaking the tension "I'll change your password for you"

"Ok, thanks"

"No worries. Bye now"

"B. >click<"

They ring back.

"You didn't tell me my password!"

"Of course I didn't. We already agreed that two people knowing the password is less secure than one, didn't we?"

"Well, yes, but..."

"No buts, security is security, off you go..."

That's the problem with this job, it doesn't come naturally – you have to *WORK* on it.


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